Policy Holders
If you are an existing policy holder and have a general query please contact us Monday – Friday 9am – 5pm (excluding bank holidays)
020 7459 3456
e-mail: [email protected]
Or write to us at
Collegiate Underwriting
2nd Floor
18 Mansell Street
London
E1 8FE
Document Centre
Runoff FAQ
Policy Renewal
We will send you a renewal invitation and proposal form eight weeks prior to the renewal date. Please complete and return your proposal form in good time to allow underwriters to provide your full renewal terms before the expiry of your policy.
Our quotations are valid for 30 days, we therefore do not generally issue renewal quotations more than 30 days prior to renewal.
Some of our insureds may benefit from our simplified renewal process, if your firm is eligible for this process we will not require you to complete a new proposal form. We will email your renewal terms approximately 30 days prior to renewal, to proceed with these renewal terms we ask that you complete a short declaration to confirm your last years income and no major changes to your business.
You can contact our renewals team;
By phone Monday to Friday (except bank holidays) 9am-5pm 020 7459 3456
Or by e-mail [email protected]
Please ensure you quote your policy number on all correspondence.
Claims & Notifications
What If something goes wrong?
If you have a claim or circumstance our experienced claims team are here to help.
You can contacts us in 2 ways
By phone Monday to Friday (except bank holidays) 9am-5pm 020 7459 3550
Or by e-mail [email protected]
Please ensure you quote your policy number on all correspondence.
Policy changes
If you need to make a change to your policy or if you have a technical query you can contact the underwriting team in 2 ways
By phone Monday to Friday (except bank holidays) 9am -5pm 020 7459 3456
Or by e-mail [email protected]
Please ensure you quote your policy number on all correspondence.
Complaints
As a valued client of Collegiate it is important to know if our service falls below your expectations. We promise to investigate your complaint and resolve the problem as quickly as possible.
If you would like to make a complaint about our products or service please contact us :
By Phone Monday- Friday 9am-5pm 020 7459 3456
Or e-mail [email protected]
Please view our complaints policy here
Brokers
If you are a broker & need to contact us on behalf of your client please visit our Partner Brokers section.